Terms and Conditions

Sales Tax
ThermalPups.com is required to collect a 4% NYS sales tax on all orders shipped with a delivery address in the state of New York.   

Shipping Information
Shipping charges are determined based on the total amount of your order. These rates apply only to orders shipped via ground shipping within the 48 contiguous United States. Express Shipping is available on select items upon request. Please contact us for pricing and availability. Shipments to Hawaii and Alaska, APO/FPO addresses, Puerto Rico, and Canada will incur higher charges.

International Orders
ThermalPups.com regrets that we cannot ship directly to countries other than Canada at this time. Please call for Canada or overseas orders shipping quote.

Returns and Exchange Policy
ThermalPups.com is dedicated to customer satisfaction. We will strive to remedy any problems, but we ask that you contact us within 30 days if you are unhappy with your order. Returns in new condition, in the original packaging are refundable within 30 days less a 30% restocking fee; less any additional shipping costs for LockingKeyCabinet.com to ship the item to you. If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping and restocking fee within 30 days. Returns must be received no later than 30 days from date of purchase. After 30 days store credit will be issued on returned items, subject to a 30% re-stocking fee and shipping & handling charges. If you have any questions regarding our policies, contact us.

Secure Orders Online
Orders placed on ThermalPups.com are completely secure and our customer information is kept private. All credit card and personal information provided to us is transmitted securely using the industry standard SSL encryption.